Support Request:

Please use this form to submit your support request online. In order for us to totally understand your problem we ask that you complete each block of information and enter a full description of what you are experiencing.

Once your request has been submitted it will be immediately routed to our help desk, the lead DirecTouch technical specialist and the head of Technical Support. A case number will be issued in our system that will help us monitor and track your problem until a resolution is found.

Our goal is to resolve issues quickly and respond within 24 hours. However, most issues are resolved in much less time.

Contact Name:
Email:
Phone:
Company:
Type: --None-- Billing Issue Bug Feature Request Help Request Sales Inquiry Sales Issue
Status: --None-- New Working On Hold Escalated Closed
Case Reason: --None-- Complex Functionality Instructions Not Clear Other Product Issue User Error User Infrastructure Error
Subject:
Priority: --None--P1 P2 P3 P4 P5
Description:
Version: --None--Version 5.XX Version 6.XX
Product: --None--DirecTouch Software Employee Time Clock Forecasting Frequent Diner Gift Card Hostess Seating Inventory Menu Building Table Management